Forgot Password or Can't Log In

Here is what to do if you have forgotten your password, or if Runwell says that your email or password is wrong.

Reset your password

Go to the login page in the app or at runwell.com and click Log in. Below the email and password fields, click Forgot password. You get an email with a link where you create a new password.

If you can't find the email, check your spam folder.

"Wrong email or password"

Your username in Runwell is your email address. Check this:

• Use exactly the same email address that the invitation was sent to. Many people have several email addresses, for example a private one and a work one.
• Use the same email and password on mobile and computer. It is one user, wherever you log in.
• Check that there are no spaces or typos in the email address.
• If you have just changed your password, use the new password on all devices.

"There is no account with this email"

You have probably not completed the invitation, or you were invited with a different email address. Ask your manager to check your email address in the Team overview. Your manager can resend the invitation from the three-dot menu to the right of your name. Invitations expire after 8 days.

Change your password while logged in

Go to Personal settings > Login and security. See How to find your way around Runwell if you can't find the settings.

Getting logged out?

A login lasts 30 days. After that you are logged out automatically, so that everyone has the latest version of the app. Just log in again.

Change your email address

Only you can change your email address, because it is your username. See Change your email address.

Still can't get in? Contact us in the chat or at support@runwell.no. Include your name, the email address you are trying to log in with and which location you work at 🤩