Remove an Employee or Pause Seasonal Staff
You need administrator access or higher to complete this guide.
When an employee leaves, or a seasonal employee takes a break, you remove them from the location. You only pay for the days an employee has access, so you don't pay for people who are not working for you.
Remove an employee from the location
Open Team (employee overview) in the location menu (the nine dots). Find the employee and click the three dots to the right of the name. Choose Remove account from location and confirm.
The employee loses access to the location right away, and you stop paying for them from the same day.
Seasonal employees
The employee keeps their own Runwell user even when you remove them from the location. When the season starts again, add the employee again with the same email address. They log in with the same user as before.
Courses the employee has completed in Runwell stay with their user. Documentation uploaded for a key role should be checked again when the employee is back.
If the whole location is closed for a period, you can deactivate the location instead. The price for the location is paused until you activate it again.
Can't remove the employee?
- "Can't delete owner from location": The employee is a super administrator. A super administrator must first remove this access under Settings > Users. Then you can remove the employee from the location.
- You use Planday: Planday decides who is employed. Deactivate the employee in Planday, and they are removed from Runwell at the next sync. See Troubleshooting: The Planday integration isn't working.
- Does the employee have a key role? Give the key role to another employee first, so tasks and deviations still have someone responsible. See Assign a key role.
Feel free to contact our customer service if you have any questions 🤩